Asset Management Software

Incident Reporting

While working across many sectors, a common requirement identified was the need to capture and control asset maintenance as a result of external and unexpected factors. As such AMX has been developed to include the ability to record and process 'incidents'. These 'incidents' can and do take many different forms depending on the asset, sector and also the required output of the information being gathered. Here's just a few examples of how incident reporting is currently being applied.

  • Watercourse blockages – capturing accurate information from inspectors or directly from the public about blockages and co-ordinating a rapid response to reduce potential risks.
  • Service requests and defects from customers, for example: potholes – capturing the location, size and details of the defect and log information of the reporter. Schedule investigation of the report and process the maintenance requirements, including providing a direct update to the reporter where required.
  • Environmental incident management – capturing detailed location, history and assets affected by the incident. Analyse incidents to identify trends and potential prevention strategies.
  • Accident response – including controlling immediate 'make-safe' activities and planning longer term repair requirements. Recording details of parties involved, any emergency response, pictorial evidence and other relevant details.

The Incident Management function within AMX for Asset Management, has the added benefits of use on Mobile devices for immediate data capture on site, providing supplementary information associated with incident reporting, such as simple printouts, or using the advanced API feature to display key facts and status to third parties for informative purposes.  

AMX has also been configured so that the Incident Management Tool can stand-alone as a solution and be applied beyond asset management for pure logging, documentation and analysis purposes of any incident or event.


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Related pages

Sectors > Suitable for bridges, highways, natural resources, ports and tailored solutions

Implementation > Read about our simple process to get started

Technical Info > Understand our IT specifications for installation

Knowledge Base > Industry related information eTon, ISO55000, PAS55 

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